Privacy Policy

Last updated on 21 October 2022

This Privacy Policy applies to Lavish Beauty & Body ABN 73 440 106 082 (referred to in this policy as “we” or “us”). This Privacy Policy describes how your personal information is collected, used, and shared when you use our streaming service, Lavish Beauty & Body through our website http://www.lavishbeautyandbody.com.au/.

By using the Service, you agree to the collection, use and disclosure of your information as described in this Privacy Policy. We may modify this Privacy Policy from time to time. Your continued use of the Service constitutes your agreement to any updated Privacy Policy on a prospective basis.

What personal information do we collect about you?

We only collect personal information where it is necessary for our functions or activities. You can always decline to give us any personal information we request, but that may mean we cannot provide you with some or all of the services available. You may also choose to provide other information about yourself in connection with customer support inquiries, and other communications with us.

Account Registration Information   

To sign up for a free trial or to subscribe through our website, you must create an account by providing us with your name, email address and a password.

If you become a client of ours via our website, we may also collect:

·        some sensitive information, being health information related to your physical health and future goals;

·        any additional personal information you provide to us, or authorise us to collect;

The purpose of collecting sensitive information about you (being health information), is to ensure you are doing the right exercises for your goals, injuries, illnesses, or conditions. We only use your sensitive information for this purpose and no other purpose. The types of sensitive information we collect may include your exercise activities, whether you are pregnant and other relevant health related information.

Why do we collect and use your personal information?

We collect personal information to assess and manage our client’s needs

The purposes for which we usually collect and uses personal information depends on the nature of your interaction with us, but may include: 

·        providing guidance, support and feedback related to your use of our service;

·        Deliver content to you;

·        Communicate with you;

·        sending you updates on our services and marketing communications (depending on your preferences);

·        Any purpose you have consented to;

·        Collect debts, prevent fraud and protect the integrity of the service;

·        To respond to and manage inquiries, complaints and feedback;

Children’s Privacy

This Service is not intended for individuals under the age of 16. If you are a parent or legal guardian who has discovered that your child has provided personal information through the Service without your consent, please contact us so that we can remove any unauthorized information.

Payment Information

You must also provide valid payment card information if you wish to sign up for a free trial or subscription. Except for the name associated with your card and information about the transaction (e.g., time of transaction, amount), payment card information is collected directly by a third-party payment vendor and is not received or stored by us.

Information Collected Automatically

Each time you visit our website, we automatically collect certain information about your device and your interaction with the Service. This may include your viewing activity, your IP address, location information, your browser type, your Internet service provider (ISP), referring/exit pages, your operating system, date/time stamps, and related metadata.

Disclosures to Third Parties

We may disclose your information to the following types of third parties:

Authorized Service Providers

We may share your information with authorized service providers involved in operating the Service. We use Vimeo OTT to power the Service and to provide customer support. You can read more about how Vimeo uses your personal information here: vimeo.com/privacy. Our authorized service providers also include payment providers and email service providers.

Legal Situations

We may disclose your information when we have a good faith belief that compliance is required by a search warrant, subpoena, court order, or similar request from a law enforcement or other government agency.

To the Public

We may publicly disclose aggregated user statistics and other information, which is not considered personal information.

Emails

When you create an account, you may receive certain emails:

Transaction Emails: When you first create an account, we may send you a welcome email that provides information about your subscription and your account. If you make a purchase, we may send you an email confirming your purchase. We may also send you other emails concerning your account status and renewals. You may not opt out of transactional emails.

Marketing Emails: Depending on your preferences, we may send you emails letting you know about the latest news, new class updates or promotions. You may opt out of these emails at any time in your account settings.

Your Privacy Rights

You may change your account information or close your account at any time by logging into your account and adjusting your account settings. If you close your account or request that we delete your account, you may lose access to content you have purchased. When you close your account, we may preserve your account information to (i) let you know about new offers and content; (ii) restore your account, if you ever wish to re-subscribe; and (iii) where we believe in good faith that preservation is necessary to enforce our rights.

How changes are made to this privacy policy?

We may amend this Policy from time to time, with or without notice to you. We recommend that you visit our website or app regularly to keep up to date with any changes. 

How can you contact us?

You may contact us at any time if you have any questions or concerns about this Policy or about the way in which your personal information has been handled. You may make a complaint to us using the contact details below.

Lavish Beauty & Body

Attn: Megan Sexton

Email: lavishbeautyandbody@outlook.com